Experience
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Field Engineer- Metro-E/Cell Backhaul Jan. 2013-
Present
[Insert Dates]
Comcast/ NBC Universal
Install, service, and maintain
Ethernet services (EDI, ENS, EPL, EVPL, WAE, EoHFC), and advanced voice
products (PRI, Voice Edge).
Responsibilities include the
installation of optics in core Juniper MX-960 and EX4200 routers, running
and wiring fiber within Headend/OTN to OSP, installation of CWDM and DWDM
mux modules, configuration and installation of Ciena switches/Adtran
gateways/Edgemarc SBC and Polycom VOIP phones, and P2P testing.
Work closely with
construction/fiber teams, project managers, and support engineers to ensure
installation deadlines are achieved.
Business Services Communications Technician- Beltway Priority TeamJan.
2011- Jan. 2013
Comcast/ NBC Universal
Install, service, and maintain
SMB TV, Internet, Voice, and Hospitality products.
Responsibilities include the
installation and provisioning of digital and HD set top boxes, Business SMC
and Netgear gateways, Arris Multi-line EMTA’s, BelAir Hotspots, Vecima
MDTA’s, Q2Q, Edgemarc SBC’s and Xfinity Home Security products.
Performed pre installation surveys, which involved the installation of
coaxial, phone, and data wiring within a commercial environment.
Lead Communications Technician- Technical OperationsJune 2007- Dec.
2010
Comcast
Installed and serviced
residential products with focus on reducing repeat service calls and
escalations. Lead and mentored technicians to improve team, individual, and
site metrics that exceeded Comcast’s standards. Instructed training
classes, managed JDSU DSAM inventory, and developed new procedures to
promote efficiency. Achieved a near perfect 98.6% scorecard for 2010
fiscal year.
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Communications Technician- Technical
Operations
March 2000- June 2007
Comcast
Installed and serviced residential video/voice/data
products. Performed plant maintenance as necessary with knowledge of
active/passive plant hardware, hardline feeder repair and splicing, power
supply maintenance. Knowledge of NESC, OSHA, FCC, EPA, DOT, ANSI
related to workplace standards and safety guidelines.
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